Category Archives: Blog

The Body Shop Appoints KRDS Singapore for an Edutainment Campaign

Naturally-inspired global beauty and lifestyle brand, The Body Shop®has teamed up with Social & Mobile Agency KRDS Singapore to create a one of its kind edutainment (education through entertainment) approach to skincare for its consumers in Asia Pacific.

The Body Shop’s ‘Battle of the Blemishes’ is a digital interactive story which talks about effective skincare habits and The Body Shop’s iconic Tea Tree range and benefits. The story educates consumers on six types of “super villain” skin problems, their strengths and weaknesses, and how to defeat them. The user becomes a Superhero by choosing the right lifestyle choices and products to battle these super villains. With five immersive chapters, the platform aims at giving an entertaining yet educative experience. Upon completion of each chapter, users receive a cheat sheet that summarizes the best skincare habits to follow – and they can also set notification reminders on their devices to apply them effectively.
Nicolas Tran Dinh, APAC Digital Manager at The Body Shop International (Asia Pacific) said:

“Tea Tree Battle of the Blemishes has shown some incredible results across our Asia Pacific markets, with the highest engagement and conversion rates among all our digital campaigns in the region to date. The format and educative story-telling resonate well with our target audience, and we are really excited by how our content has been received. While our Community Trade organic Tea Tree products are established as an effective skincare solution for blemished skin, our aim is to educate consumers – especially our younger ones – that good skin also comes with better and healthier lifestyle habits.”

Preetham Venkky, Director at KRDS Singapore added:

“Battle of the Blemishes stands out as one of the most creative campaigns we’ve created to date. This is interactive story-telling at its best. We are glad The Body Shop challenged us with an interesting brief, and that the initial response to the campaign has been fantastic. It was a truly integrated team effort and final experience turned out nothing short of exceptional. We look forward to the next challenge and will strive to create more meaningful digital campaigns for the brand.”
The Body Shop Battle of the Blemishes can be found at: www.battleoftheblemishes.com
KRDS Singapore has been assisting The Body Shop International (Asia Pacific) in their effort towards creating immersive digital experiences on social media.

11,000 Bots on Messenger and Counting

In a blog post made on July 1, Facebook confirmed that over 11,000 Bots were now live on Messenger. Since the launch of Facebook Messenger Bots, there has been an increasing number of businesses worldwide jumping on the bandwagon to provide a unique and more efficient solution to their interaction with users.
Facebook reported that an estimated 23,000 and more developers are now signed up to use Wit.ai an application that provides tools for businesses to create their own conversational user interfaces.
However, this does not come without criticism from sceptical users. Critics argue that a bot does not add value to a conversation and often is incapable of understanding complex human interaction. Many developers still stand their ground foreseeing the future of technology and business resting on the use of chat bots on Messenger.
With Facebook’s latest updates to the user interface, many important issues have been addressed, such as a comprehensive menu of options that enables users to get a bigger picture of the bot and set expectations for what it can do. Another important addition is the ratings and review update that helps the community of users come together to share their experience and feedback about the bot.
The addition of this ratings and review update comes with a burden for developers to ensure the bot does exactly what it promises to deliver. This opens a window for healthy competition amongst businesses to acquire a higher rating than their competitors. The new update also includes an option to Mute a bot similar to how users may block their friends. This update arguably changes the Messenger Bot landscape which previously lacked the openness for feedback.
As the number of submissions for the Messenger Bot increase by each passing day, the interest in conversational user interfaces does not seem to be dying down any time soon.
For more insights on Chat #Bot Marketing, get in touch with us at [email protected]

Top 5 Messenger Bot Updates and its Impact on Bot Strategy

On 1st July, Facebook rolled out several new updates for the Messenger Bot. Here is a review of the top 5 new features and how it can impact your Bot strategy.

Dynamic Buttons for Quick Replies

To introduce a more direct conversation with users, ten dynamic buttons can now be accessed from the bot that are related to the most recent messages in the conversation. Instead of sourcing button selections from previous conversations, the dynamic buttons help set the conversation flow and only displays the selected user responses on the bot. This makes the chat look cleaner and provides a more human like interaction.

A New Menu Interface

In the earlier bot version, menu buttons on the bot were accessed by providing specific text commands such as ‘On Sale’ or ‘Go Shopping’. However, with the latest update we see an introduction of an icon placed on the message composer that enables users to choose from different options. This eliminates the earlier problem of starting the conversation process all over again if you were to select a second option. This saves time from the user’s point of view and makes the interaction more efficient.

The Inclusion of GIFs, Audio, Video and Files

Another important update is the inclusion of GIFS, Audio, Video and Files. You can now send a variety of content using the Messenger Bot. This opens the door for businesses to provide complex information to the user without being redirected to another channel to view the content.  Airline companies for example can make use of this update to send the user’s tickets directly on the Messenger chat. Businesses can also provide a more human like interaction by the use of GIF’s and videos that can be played directly on the Messenger.

Account Linking

Perhaps the most important update of them all is one that changes the dynamics of the Messenger Bot with its ability to sync customer accounts with messenger. Users can log in to their customer accounts on the brand’s website directly through Messenger to make payments or browse order information. This is an important update that encourages more businesses to consider the idea of investing in a Bot for Messenger owing to its ease of use for customers.

Ratings and Reviews

Users can now rate Messenger Bots and provide feedback on their experience directly on Messenger. This is an interesting new feature that will help set a new expectation for businesses to push for a better strategy and acquire higher ratings as compared to their competitors.

The new update also brings a potentially unpleasant feature for businesses in the form of an option to mute a Bot conversation similar to how they may mute their friends on Facebook. This provides a challenging opportunity for businesses to opt for a sound strategy that provides a favourable conversation experience to ensure the Bot is not silenced by the user.

Contact us for more insights on #bot Marketing at: [email protected]

(Image source: Facebook)

The Evolution of Chat Bots and the Future

As the world moves into the era of conversational user interfaces, chat bots have taken the world by a storm. However, if you have been around for a long time you would remember one of the oldest bots on AIM messenger, the Smarter Child. Over time with the advancement of technology the complexity and usefulness of chat bots have greatly improved with newer bots that cater to specific needs. The evolution is so immense that it has given rise to bots showcasing their own unique personalities. Take the instance of bots like Apple’s Siri or Amazon’s Alexa, bots can now perform a large number of tasks and replicate an almost human like interaction across the board.

With Facebook announcing Messenger bots at the F8 conference, companies all around the globe have been rushing to create their own versions that fulfill a certain criteria of interaction. From booking flights to restaurant reservations, bots are capable of providing a seamless interaction keeping the user hooked to its conversations and provides businesses the opportunity to interact with their users in a revolutionary manner.

For many businesses, the chat bot can provide a consistent tone of voice and serve as a “friend” to rely on for various suggestions and queries. The bot can be imagined as being the front desk executive’s online solving problems one chat at a time.

With the technology surrounding bots improving each day, the future seems promising for chat bots. However, it is important to note that a chat bot cannot be a complete replacement for human interaction unless the bots are developed to understand the nuances of human behavior including quirks like spelling errors or sarcasm. Until then, developers may draw a line where the bot conversation ends and human interaction takes over to seal the deal.

For more insights on Chat #Bots and Digital Marketing, get in touch with us at [email protected]

5 Things to Consider Before Your Business Develops a Chat #Bot

As we roll into the era of conversational user interfaces, bots have taken the world by the storm.  There is no doubt that the use of bots will help the brand establish a quicker and ready solution for users that are having a conversation with the bot.

The messages transmitted are uniform across the board which helps eliminate the human-bias that a user may have regarding the company.

However, as businesses across the globe are considering whether they should invest in creating a bot, here are 5 things to consider before your business makes its decision.

  1. Set a Clear Strategy:

It is important for your business to set a clear expectation of what the bot is set to provide. Are you facing issues with the amount of queries coming your way? The organization must have a clear idea of the role of the bot in this interaction so it can add considerable value to the process. A good example is using a bot to make quick hotel reservations for a local restaurant.

  1. Analyze the Interaction

Some businesses may not be open to chat bots as yet. Understand which process of your business absolutely needs human intelligence and intervention. A chat bot is not a replacement to a human interaction but just a means to add a digital spin to the process to make it more efficient.

  1. Connect with Chat Bot Marketers

Once you have made the decision to create a bot, it is important to do it right. You do not want your bot to crash unexpectedly in the midst of an important interaction. Many marketing organizations can guide you through the process of creating a bot and the costs associated with it. You can do a run down of the opportunity cost of this decision and whether it can add value to the current processes.

  1. Plan the Voice of your Bot

Think of the bot as the person who is a spokesperson of your organization. Your bot must adopt the same personality traits as your organization and give the users an idea and history about your brand and what it stands for. A bot need not behave like a robot but a means for the business to tell their brand stories through it in a seamless interaction.

  1. Listen to your Customers

Feedback is one of the most important things to consider before you make the decision to develop your Bot. Understand from your customers as to what part of their interaction with the business poses a challenge. This can help you plan the role of the bot in solving these concerns for customers.

Get in touch with us at [email protected] if you have any questions!

10 Cool Things About the Meiji Singapore Website

Everyone needs some colour and fun in their lives and what better way of celebrating that fun, than by consuming some Panda-rific treats in the process! Meiji is known for its vibrant and colourful persona and the folks at their digital agency KRDS Singapore have helped create a perfect fun mix on the Meiji website.

In case you missed it, here are the top 10 cool things you will find on the website:

  1. Relive your Food Moments

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The Meiji website is built to project the various food moments that one has during the day. When the user logs in during morning, the website displays breakfast food moments which change over the course of the day.

  1. Zhng the Panda

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Who doesn’t like makeovers especially when you can give one to an adorable Meiji Panda! Use your imagination to ZHNG this fabulous panda.

  1. Choco Mix Music

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If you love mixing and matching some cool beats, this section of the website is something you would enjoy. Use different instruments to create your own Choco Meiji Mix.

  1. Top Up My Cracker  

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If food innovation is your strength, the Top up my Cracker game is for you. You can choose your choice of cracker and add your own toppings to create a tasty treat on the website.

  1. Quote my Yan Yan

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If the last time you ate a Yan Yan and thought that the earth was best because its the only planet with Yan Yan, then this section of the website is your calling. Share your own quirky quote about Yan Yan to get featured on the website.

  1. The Social Board

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This section displays the complete social board of Meiji including posts on Facebook, Instagram and Twitter so you never miss a thing.

  1. Events and Promotions

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Stay up to date with the upcoming Meiji events and promotions by checking out the Panda’s calendar and what it is up to.

  1. Colour Blast

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The entire website is full of pop colours that brighten your screen any time of the day. The website also has an array of cool effects and animations.

  1. Choco Doodles

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The website also has a fun mix of creative and interactive doodles that give it the vibrant and Pandarific feel.

  1. Error 404

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When all else and the server fails, you can always rely on the Panda to make you smile.

Visit the website for a dose of Panda-rific fun at www.meiji.com.sg and get in touch with us at [email protected] for more insights.

Meiji Singapore Appoints KRDS Singapore

Meiji Seika Singapore, a household name that provides Panda-rific treats combining taste and health, has appointed Digital Agency, KRDS Singapore to revamp its website and to create fresh new stories on its social pages (Facebook, Instagram and Twitter). The agency commenced work on the website since February 2016 and started posting content from April this year.

The development comes after Meiji Singapore along with its creative agency, ADK wanted to revamp its current website to deliver a stronger brand personality on all its social channels. The focus was on interactivity and letting the vibrancy of the brand come to life. Keeping this in mind, the homepage has been revamped to automatically change 5 times a day depending on the time of day. If a user connects to the website in the morning, the content would display breakfast related ‘Meiji Food Moments’.

The website was crafted to be fun, immersive and contains sections where, amongst other things, users can Zhng the Hello Panda or create their own “Choco Mix” songs.The focus on Social Media for Meiji is to create interactive posts that convey the colourful persona of the brand. The page regularly posts trendy and original content in the form of videos or gifs on different relevant topics throughout the day. The posts have received a positive response from users on the page.

Commenting on the win, Preetham Venkky, Director at KRDS Singapore said:

”Meiji has always been a fun and playful brand. It reminds us of our days from school. We wanted to extend the fun, the playfulness and the nostalgia to their existing digital channels. The new Meiji website is interactive and a user can spend hours creating their own music sourced from the sounds created using Meiji products.

Depending on the time of day, the homepage changes, contextualising Meiji products based on how it becomes a part of our daily consumption. The content on Social Media is GIF / video centric and will definitely bring a smile. We are really excited to be working with a legacy brand and the marketing team is a delight to work with. We are sure to accomplish more in the coming year.”

Mr Oh Kah Lock, Sales & Marketing Director at Meiji Seika Singapore added:

“As we move forward into our 100th anniversary in Japan this year, our focus has always been to celebrate our loyal customers and invite more members on our Meiji journey. We are quite excited to work with KRDS Singapore as we believe their digital expertise can help us share our story more effectively and open the doors to building a much more personal relationship with our customers in Singapore.”
KRDS Singapore aims to continue providing creative solutions for Meiji Seika Singapore to effectively showcase their vibrant brand personality on social channels.

EVA Air Recommends a Travel Style Based on Your Personality

EVA Air, the leading Taiwanese International Airline has launched an innovative digital campaign, ‘Map My Personality’ along with its digital partner, KRDS Singapore. The campaign aims to provide awareness on the airline’s extensive in-flight services along with the destination routes provided by the airline. The Airline is known for its impressive connectivity across the world and the campaign generates awareness on its notable travel classes by providing specific information to users based on their personality traits and travel preferences.

As each traveler has a unique personality, EVA Air wanted to connect to its customers in an effective way by creating interactive personality mapping tests and daily quizzes.

‘Map My Personality’ encourages travellers to answer questions based on their travel preferences. Following this, the users are redirected to specific EVA Air videos based on their personality test results. The videos provide users an insight into the in-flight services at EVA Air along with the travel classes and destination routes.

Users can also invite their friends and share this campaign on their social media profiles to earn more points. At the end of the campaign, lucky winners can win exciting EVA Air promotions, gifts and free trips every fortnight to Taipei. The grand prize consists of 2 tickets to fly on the EVA Air Elite Class to North America.

Users can access the ‘Map my Personality’ test and daily quizzes at the following website: allaboutme.evaair.com

ION Orchard Renews Contract with KRDS Singapore

ION Orchard, dubbed as Singapore’s “centre of gravity” in the retail scene, has renewed its contract with Social & Mobile agency, KRDS Singapore for another year. KRDS Singapore was appointed by ION Orchard to manage its digital presence in 2015.ION Orchard brings together the world’s best brands for their flagship, concept and lifestyle stores all in one place and is a one stop destination for all things Fashion, Art, Lifestyle, Beauty, Food and Technology.

The development comes after KRDS Singapore was tasked with bringing this vibrant essence of ION Orchard to life, in the digital space consisting of Facebook, Instagram, Twitter and ION’s very own fashion and lifestyle blog – ION Insider. The idea was to translate ION Orchard’s position as a hub for Fashion, Art, Lifestyle, Beauty, Food and Technology on to the digital world. The content was curated keeping user experience in mind using native applications and website development to give an overall digital echo to strengthen the brand’s identity on social media.

Innovation has been the key focus while creating content for ION Orchard and over the past year, several successful campaigns like the ION Holideals and a Facebook cover photo that changes based on the weather, was developed for the brand.

More recently, a first of its kind 360° video of ION Orchard went live on the page which expressed the journey of an Ang Pow at ION Orchard during the CNY holidays. The link to the video can be found at: ION Orchard in 360.

ION Orchard, also became the first brand in Singapore to use Facebook Live to announce the Game of Thrones event in April.

ION Orchard is a pioneer of fashion and lifestyle trends and the content includes providing fans with useful tips and insights on these topics while also staying relevant to the current high fashion trends across the globe.

KRDS Singapore, aims to continue realising ION Orchard’s objective of retaining its positioning as a premium destination for one of the best retail experiences in Singapore. Preetham Venkky, Director of KRDS Singapore said, “ION Orchard has always been an innovator in the retail space. We are really excited about extending their innovativeness to digital and social channels. Fans and followers have been responding positively to our content and we are quite happy to see great engagement.”

 

Facebook Messenger & Facebook Global Pages : Is it Still Possible to have Local Approach ?

No, we can’t block the conversation to a specific market (as much as the page is not blocked, the conversation is not blocked). Page managers can give a specific answer to users accessing the bot such as the bot is not available in the user’s area yet  depending on their locale (FB language) + timezone.

According to Facebook: “You can personalize the experience using profile information from the User Profile API. You can access a person’s first name, last name, profile pic, locale, time zone and gender.”

In order to get this information developers can make use of the API Reference.

Get in touch with us for more insights on Digital marketing at: [email protected]