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Monday Morning Learning – 4th February 2020

Half-life of Content Across Platforms

The half-life of a content piece is the time it takes for it to reach 50% of its overall expected engagement.

Twitter: 20 minutes

Twitter utilizes short-form content, simple “tweets” and small comments to relay information across users. So content spreads the fastest on this platform.

Facebook: 5 hours

While Facebook has over 2 billion active users daily, it has a large number of ways information can be relayed. For eg. pictures, videos, written content, stories, comments, shares, etc. Also, due to the traffic on Facebook, it takes a relatively long time for content to reach its half-life.

Instagram: 20 hours

Instagram is a lot slower in relaying content amongst its users. While its algorithm tries to boost pictures at all times, its main focus remains to be visually compelling and most of its user interface is filled with space-consuming pictures that increase the average half-life of any content shared on the platform.

LinkedIn: 24 hours

LinkedIn is for professionals, for the most part, and there isn’t a lot of traffic on the platform, so content pieces should have a low half-life. But on the other hand, LinkedIn is mostly used for job searching, profiling and lead generation. It doesn’t focus on boosting content on the feed but rather boosting companies on its job portal.

YouTube: 20 days

In the case of YouTube, such a long half-life is because of two reasons: 1. The high volume of traffic and 2. Even higher volume of videos. With a market as saturated as YouTube, videos are bound to take their time to reach their half-life.

Pinterest: 4 months

Pinterest is a huge platform cataloging millions of creatives and pictures, but the lack of social experience has only gotten it low traffic and a high bounce rate.

Blog post: 2 yrs

The only way blogs get traction organically is through SEO. But for any blog post, there may be 50 other blogs with the same keyword that may have the same content strength or may exist on a domain far older and stronger. SEO is a long-term strategy game that only gets better through testing, experience, and patience.

Ref: https://twitter.com/anutopiaa/status/1222314236791197696

Shopper Marketing Trends for 2020

  1. Know everything there is to know about your target audience.
  2. Invest wisely and appropriately in the right channels.
  3. Optimization (content and SEO) across platforms is key.
  4. Create a seamless shopping experience.
  5. Showcase on shoppable social sites.
  6. Leverage user-generated content.
  7. Utilize new age technology like chatbots.
  8. Connect with customers on a personal note.

Ref: https://www.socialmediatoday.com/news/8-social-commerce-strategies-to-win-consumers-hearts-and-wallets-in-2020/571513/

Twitter Rolls Out Conversation Threads on iOS

Twitter is bringing a new ‘threaded’ conversation update to its iOS app, which more clearly defines replies from people you know on any given tweet.

Ref: https://www.socialmediatoday.com/news/twitter-rolls-out-conversation-threads-on-ios/571529/

Instagram is Testing Emoji Reactions for Direct Messages

As with Twitter’s recently launched DM reactions tools, given the availability of similar response functionality on other messaging platforms, it makes sense for Instagram to move in-step, tapping into habitual messaging behavior in order to facilitate more engagement. It’s worth noting that Instagram also already has a ‘quick reactions’ emoji response process for Stories.

Ref: https://www.socialmediatoday.com/news/instagrams-testing-emoji-reactions-for-direct-messages/571460/

Instagram Officially Begins Testing of DMs in its Desktop Version

After being spotted in testing months ago, Instagram is now officially launching a test of direct message access in its desktop version and is going to slowly roll out to the public.

Ref: https://www.socialmediatoday.com/news/instagram-officialy-begins-testing-of-dms-in-its-desktop-version/570428/

Instagram is Adding a New Way to Find and Share Stories that Mention Your Profile

Instagram has added a new Stories @ mention option, which highlights any Stories that mention your profile, and enables you to easily re-share them into your own Stories stream.

Ref: https://www.socialmediatoday.com/news/instagrams-adding-a-new-way-to-find-and-share-stories-that-mention-your-pr/570888/

Google is Working on Chatbots Which Can Engage in a More Genuine, Human Conversation

Google has built a new chatbot model called Meena, which is trained on a 2.6 billion parameter end-to-end neural conversational model and can conduct conversations that are more sensible and specific than existing bots.

Ref: https://www.socialmediatoday.com/news/google-is-working-on-chatbots-which-can-engage-in-a-more-genuine-human-con/571354/

Wildlife Reserves Singapore Renews KRDS Singapore For Digital Creative and Social Content

Wildlife Reserves Singapore has recently extended its partnership with KRDS Singapore for the third year since 2017 to grow its presence on Facebook and Instagram.

KRDS Singapore is now its agency of record, managing social media needs across its 4 parks, Singapore Zoo, Night Safari, River Safari, and Jurong Bird Park. KRDS Singapore has won the business after a pitch process that started in March 2019.


On top of creating educational and awareness-driven content about animals, KRDS Singapore will also be responsible for consultation, conceptualising and executing campaigns throughout the period of appointment.

The goal for this renewal is to further engage with both locals and visitors with innovative and immersive content, and drive them further down the conversion funnel with detailed analytics.

Muhd Hidayat, Account Director at KRDS, said:

“We are excited to continue on this remarkable journey with Wildlife Reserves Singapore, which started off 3 years ago. The team at Wildlife Reserves Singapore encourages innovation and we are confident that our digital expertise combined with progressive strategies will take it to greater heights.”

Neo Garden Renews Social Media Contract With KRDS Singapore

Singapore’s leading caterer, Neo Garden Catering has been serving up delicious food since its inception in the early 90s. It has become one of the trusted names in catering for their ability to offer high-quality food to both large crowds & small gatherings. Neo Garden Catering has partnered with KRDS Singapore for another year to grow their presence on Facebook and Instagram.

2018’s goal was to promote Neo Garden Catering as the one-stop caterer that truly empowers its customers with the experience of a personalised unique celebration for every occasion. One of the biggest highlights of 2018 was Neo Garden Catering’s Chinese New Year Game Microsite that ran for a period of 20 days. The microsite was designed to provide individuals to have his or her fortune read ahead of the Lunar New Year. Fans could then go on to redeem gift vouchers and a chance to participate in the Grand Lucky Draw (Grand Prize of $888). Over 1,500 people had their fortune read and 800 vouchers were out!

The goal for this renewal is to enable fans to create new memories and celebrate important milestones, with Neo Garden Catering playing an integral role towards these celebrations.

The content on social will focus strongly on micro-moments – moments when users celebrate and drive conversations.

The agency will also be developing an Instagram-focused content strategy and explore different types of Instagram Stories and interactive formats to weave an engaging brand story.

Amantha Koh, Assistant Marketing Manager at Neo Garden Catering, said:

“Working with KRDS Singapore has been a great experience and rebranding of our Facebook has been a success. The team has also been very up to date with the latest trends and often updating us on their new features, innovation and ideas. We are looking forward to working with KRDS again.

Muhd Hidayat, Account Director at KRDS, said:

“It gives us immense pleasure to partner with the No.1 caterer in Singapore once again and be a part of their journey. We look forward to bringing our comprehensive digital knowledge to help Neo Garden Catering build a strong community on social and to establish the brand as the go-to caterer for any events and occasions.”

Amadeus – Business Traveler Journey : A nifty travel booking solution for Companies in the Middle East & Africa region

  • Amadeus is a leading technology company in the travel industry. As part of their extensive portfolio of IT solutions for travel players, they launched a business travel solution tailored and perfected for the Middle East and Africa region. 
  • Changing how the world travels, is Amadeus mission statement. So offering an online booking tool for companies to manage business travel, including the specifics of our region made perfect sense. 
  • The solution is called Amadeus Online Corporate Traveller. It is basically an online travel booking portal dedicated to business travels. It is accessible on desktop and mobile, that acts as an online self-booking tool) and also offers an expense management module.

Delphine Delebarre, Amadeus Marketing Manager for Middle East and Africa:

“We were looking for a digital marketing agency to build an impactful campaign to raise awareness about our corporate travel online solution and encourage our target audience (corporations in the Middle East) to request a free demo. When I met KRDS, I liked their humble but professional approach and the fact they already had expertise with other travel players. Our collaboration was seamless, fully transparent and based on regular communication. They are professionals and we really benefited from their expertise.”

KRDS Middle East and Amadeus join hands for an interactive online activation tailor-made for the Middle East and Africa region to make business travel booking niftier. Amadeus is a leading technology company that is a powerhouse for making travel simpler. It is a key player in the technology sector. Amadeus help connect over 1.6 billion people a year to local travel providers in over 190 countries.

So when Amadeus launched Amadeus Online Corporate Traveller, they worked in collaboration with KRDS Middle East to promote the tool across the Middle East and Africa.

The campaign was meant to create an appetite, a sense of awareness and not just to create leads, which ultimately ended up happening thanks to a tool that acts as a holistic approach upheld by a Facebook & LinkedIn campaign to manage and redefine business travel in the region, and showcase added values of Amadeus Online Corporate Traveller for businesses, such as control business travel costs, facilitated multi level approval process, and quick implementation as per companies travel policies. 

KRDS, conceptualized a tailor-made content approach and an ad strategy staying in line with Amadeus needs, hence a globalized content video came to light from KRDS to seek as well as enable awareness for the right target audience. Apart from the global video, 4 other shorter videos were produced by KRDS for a specific target segment and the approach was to create a unique experience. The Self-Booking system (Amadeus Online Corporate Traveller) was not only for the business travelers across the region but also suited for the Procurement and IT departments.

Below is a message from the General Manager of KRDS Middle East, Mr. Leonard Guillermin-Hazan who shares his thoughts on the campaign that ran for 1 month under his supervision:

“Amadeus has been at the forefront of innovation when it comes to travel technology. We’re pleased to have joined with such a name like Amadeus to uphold one of their newest tools. We at KRDS trust our social media capability and mobile-first approach will benefit the company reach many new consumers and lead to more business conversions.”

Have a look at how Amadeus Online Corporate Traveller works.

KRDS Singapore was adjudged Mobile Agency of the Year as well as Specialist Agency of the Year

When we started KRDS Singapore towards the end of 2012, we knew it wasn’t going to be easy. The odds in the small city state have always been stacked against the new entrant. Infant mortality rate of most independent agencies is a mere 2 years. More than 75% of the independent agencies we considered competition have all evaporated. That’s what a micro-economic market can do to a newcomer.

We were willing to take the risk though, because we knew we had a rare attribute – Rapid Iteration. ‘Never giving up’ came easy to us, but iterating every aspect of the agency swiftly and steadfastly wasn’t an easy task. It meant sleepless nights, stressful close calls and hard risky decisions.

Thankfully, the effort paid off. Week before last, KRDS Singapore was adjudged Mobile Agency of the Year as well as Specialist Agency of the Year by a panel of senior client-side marketers assembled by Marketing Magazine (this year the panel included marketing leaders from brands such as Swarovski, Grab, Johnson & Johnson, HSBC, Levi Strauss & Co and more.

This exceptional honour has truly humbled us.

We were able to get here, thanks to the most amazing team. Period.

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More than anything, this award is the dedication of each and every member of KRDS in the last 4 years. Thank you for the crazy after hours. Thank you for the madness. Thank you for the challenges. Thank you for persevering. Thank you for making a mark.

Honestly though, none of this would’ve been possible without our true partners in crime, our clients. We love that you challenge us. We are glad you allow us to make an ever lasting mark. We are grateful you are there with us every step of the way.

Thank you.

Preetham Venkky, Director @ KRDS Singapore

KRDS Signs Fourth Growth Hacking Project with OMRON

OMRON Healthcare, a pioneer in providing clinically validated medical equipment created an innovative content platform called ‘My Health’ early last year providing users detailed insights on health and wellness.

OMRON wanted to expand their user base and performance of the platform. They roped in Social & Mobile Agency KRDS Singapore to initiate and implement a growth hacking strategy on their content platform.

Growth hacking refers to data driven decisions and detailed analysis of metrics to achieve rapid growth and effectiveness in achieving business linked KPIs. KRDS Singapore has already begun growth hacking with a deep analysis of data on the platform. The project has been a success so far with the user base and engagement increasing as a result of this constant improvisation.

KRDS Singapore has also been tasked with distributing the content via content syndication and search engine optimization for the brand.

Commenting on the win, Preetham Venkky – Director at KRDS Singapore said:

“We are quite excited to work on this retainer for a reputable healthcare pioneer like OMRON. Growth hacking as a concept goes beyond the traditional forms of distribution and relies on data-driven approach by identifying actionable insights. We are pleased to note the rapid performance and growth of the platform as a result of these data driven decisions. We look forward to our continual growth efforts for OMRON’s content platform in the coming months.”

This marks KRDS Singapore’s fourth successful growth hacking project since the beginning of the offering in 2016.